Tankavaaran Kultakylä

Privacy policy

DESCRIPTION OF FILE

Section 10 of the Personal Data Act (523/99)

  1. Controller

Name: Tankavaaran ravintola- ja majoituspalvelut Oy (Tankavaara Gold Village)

Contact information: Tankavaarantie 11a, 99695 Tankavaara Finland. +358 16 626 158, info@tankavaara.fi

  1. Contact person

Marko Touru

Contact information: Tankavaarantie 11a, 99695 Tankavaara Finland

  1. Name of the file

The customer register of Tankavaara Gold Village

  1. Purpose of processing personal data (the purpose of the file)

The controller processes customers’ personal data for the following purposes:

  • management and development of customer relationship
  • handling reservations
  • payments, monitoring of payments and debt collection
  • marketing of the controller’s goods and services
  • development of the controller’s business and related customer service
  • making restaurant table reservations and meeting facility bookings for customers

The processing of personal data is based on Paragraphs 1, 2, 5 and 6 of Subsection 1 of Section 8 of the Personal Data Act.

  1. Data content of the file

The following data is collected and stored:

  • customer information: name, date of birth, customer number, contact information (e.g. telephone and mobile number, e-mail address and other electronic address information) for contacting the customer, title or profession, language code, gender, citizenship, the number of adults and children who were travelling with the customer, and invoicing details
  • customer feedback information: customer satisfaction information, comments on the controller’s services, and other information obtained with the customer’s consent
  • reservation information (e.g. information on previous and future reservations)
  • information on the use of services: e.g. information on service use, purchases and cancellations and the hotel or restaurant where the customer purchased the service
  • information related to the customer’s wishes and choices: e.g. non-smoking room or table, room category information and details of the desired services
  • the customer’s payment method and payment behaviour information (including information on delayed payments), as well as invoicing information
  • the customer’s consent for direct marketing through e-mail, SMS and other automatic systems
  • information concerning the prohibition of direct advertising, distance selling and other direct marketing in accordance with the relevant legislation
  • other information collected with the customer’s consent (e.g. information on physical disabilities, injuries and illnesses reported by the customer and required to provide the service requested by the customer)
  1. Regular sources of data

The data concerning customers is obtained with customers’ consent from the customers themselves (Paragraph 1 of Subsection 1 of Section 8 of the Personal Data Act) and from transactions related to the customers’ service reservations and purchases (Paragraphs 2 and 5 of Subsection 1 of Section 8 of the Personal Data Act).

  1. Regular disclosure of the data and transfer of the data outside the EU or the European Economic Area

Data is not transferred outside EU. Tankavaara Gold Village will not disclose data to third parties.

  1. Principles of securing the file
  2. Manual material

Material in a manual format is stored at the premises of Tankavaara Gold Village, which are locked and monitored.

  1. Data stored in electronic format

Only those persons employed by Tankavaara Gold Village who need the data for their work duties have access rights to the file. They are using user IDs and passwords.

The data is stored in Tankavaara Gold Village’s closed network, which is technically protected by means of a firewall.

INFORMATION FOR CUSTOMERS IN CONFORMANCE WITH SECTION 24 OF THE PERSONAL DATA ACT

Description of file

The description of file concerning the customer register Tankavaara Gold Village is displayed at Tankavaara Gold Village, tankavaarantie 11a, 99695 Tankavaara, Finland and on our website at www.tankavaara.fi.

Right of inspection and the right to rectify erroneous data

The customer is entitled to inspect the data concerning him or her stored in the customer register. If the customer wants to exercise their right of inspection, the customer shall send a personally signed inspection request to Tankavaara Gold Village, tankavaarantie 11a, 99695 Tankavaara Finland. The customer can also visit Tankavaara Gold Village with a document that proves their identity. The customer shall specify their name, address and telephone number on the inspection request. Tankavaara Gold Village will submit its written reply to the customer within 30 days of the customer visiting Tankavaara Gold Village or after the customer’s written inspection request has been received at Tankavaara Gold Village. If there are any errors in the customer’s data, the customer can submit a request for rectification to Tankavaara Gold Village.

Right to prohibit processing

The customer has the right to prohibit the controller from processing his or her data for the purposes of direct advertising, distance selling and other direct marketing. The customer can implement the prohibition by reporting it in writing to Tankavaara Gold Village, email: info@tankavaara.fi

PROCESSING OF PERSONAL DATA

Collection of data

Personal data is collected in compliance with the Personal Data Act when the customer makes a room, table or meeting service reservation by telephone, fax, e-mail or via a website.

Right of inspection and the right to rectify erroneous data

As our customer, you are entitled to inspect your personal data stored in our customer register. If you want to exercise your right of inspection, please send a signed inspection request to the address Tankavaara Gold Village, tankavaarantie 11a, 99695 Tankavaara Finland.

If there are any errors in your data, you can request the rectification of the errors.

Right to prohibit processing

The customer has the right to prohibit the controller from processing his or her data for the purposes of direct advertising, distance selling and other direct marketing. The customer can implement the prohibition by reporting it in writing to Tankavaara Gold Village, email: info@tankavaara.fi

Storage of the data

The data is stored in Tankavaara Gold Village’s secure data network, which is separated from the public network with firewalls.

 

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